FN
Intercom Fin
AI Customer Support
Intercom · launched 2023 · Intermediate
AI support agent that resolves customer conversations from your help centre content.
Overall rating
4.3
Ease of use4.3
Value for money4.2
Performance4.5
Popularity4.1
Pricing
$0.99 per resolution · seats from $29
Free version
No
API
Available
Mobile app
Yes
Key features
- Autonomous resolutions
- Help centre grounding
- Handover rules
- Analytics
Pros
- High deflection rates
- Pay per resolution
Cons
- Needs good docs to work well
Best use cases
Tier-1 support
Onboarding questions
Platforms
Web
Mobile
Learning curve: Moderate
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