Playbook · Operations manager
Roll out AI across a team without creating risk
An approved stack, trained staff and automations that hold
Ops, HR and IT leads in 10–500 person organisations $113/month for one person ~18 hours saved a weekIntermediate
The steps, in order
- 1
Publish the rules before the tools
Name the data that must never be pasted anywhere, and the approved list with owners.
- 2
Pick one department and one process
Pilots fail when they are company-wide. Depth beats breadth for the first 60 days.
- 3
Automate the process end to end
Trigger, steps, failure alerts and a named owner for when it breaks.
- 4
Make search work
One place to find the answer, with permissions inherited from the source tools.
- 5
Train everyone, in short modules
Twenty minutes per role, refreshed quarterly as tools change.
- 6
Report the number that matters
Hours returned per team, incidents, and tool spend per head.
How you know it worked
First win: One published policy and one automated process with a named owner.
Measure: Hours returned per team per week, against total monthly tool spend.