Playbook · Operations manager

Roll out AI across a team without creating risk

An approved stack, trained staff and automations that hold

Ops, HR and IT leads in 10–500 person organisations $113/month for one person ~18 hours saved a weekIntermediate

The steps, in order

  1. 1

    Publish the rules before the tools

    Name the data that must never be pasted anywhere, and the approved list with owners.

  2. 2

    Pick one department and one process

    Pilots fail when they are company-wide. Depth beats breadth for the first 60 days.

  3. 3

    Automate the process end to end

    Trigger, steps, failure alerts and a named owner for when it breaks.

  4. 4

    Make search work

    One place to find the answer, with permissions inherited from the source tools.

  5. 5

    Train everyone, in short modules

    Twenty minutes per role, refreshed quarterly as tools change.

  6. 6

    Report the number that matters

    Hours returned per team, incidents, and tool spend per head.

How you know it worked

First win: One published policy and one automated process with a named owner.

Measure: Hours returned per team per week, against total monthly tool spend.