Cut repeat tickets without annoying customers

The steps, in order

1. 1

   Count your top ten questions

   Real ticket data, last 90 days. This list is your whole roadmap.
2. 2

   Fix the help centre

   Answer quality is capped by your documentation, not the model.

   Task guide: Find an answer buried in company files
3. 3

   Automate those ten only

   Narrow scope, measured deflection, published list of what it must never answer.

   Use Intercom FinTask guide: Answer common support questions automatically
4. 4

   Make escalation one click

   Hand the human the full conversation, not a fresh ticket.
5. 5

   Feed calls back into docs

   Transcribe customer calls, mine them monthly, update the articles.

   Use Otter.aiTask guide: Capture meeting notes and actions
6. 6

   Review weekly with a quality bar

   Sample answers, score them, retire anything below the bar.